ITMSFT GROUP
Remote Assistance
With your consent, a support agent can connect to your screen and assist you remotely.
Microsoft Quick Assist
- Install and launch Microsoft Quick Assist.
- Contact the support team.
- Enter the code provided by the agent.
- Allow screen viewing or remote control.
- Follow the support agent’s instructions.
AnyDesk
- Download AnyDesk for your operating system.
- Launch the application.
- Contact support and provide the connection code.
- Approve the agent’s connection.
- Follow the support agent’s instructions.
Who can receive assistance
Remote support is available to clients with Business Maintenance, Website Maintenance or Website/Application Development subscriptions, or with a paid support request.
After payment, provide the agent with the payment-system verification code or the last two digits of the card. The fiscal receipt will be sent by SMS or email.